Contact Us

Contact Halsworth & Hayes

We aim to make contacting Halsworth & Hayes straightforward. Customer enquiries, including order, return, press, wholesale and editorial requests, are handled through our customer care channels in the United Kingdom.

Customer Care

  • Email: contact@halsworthhayes.shop

  • Telephone: +44 7834 414553

  • Hours: Monday to Friday, 09:00–18:00 GMT/BST, excluding English bank holidays

  • Typical response time: within 1 business day

If you have contacted us and have not received a reply within 2 business days, please resend your message with the subject line beginning “Escalation –” and we will review it as a priority.

Order enquiries

To help us resolve order questions as quickly as possible, please include in your email:

  • your full name as it appears on the order;

  • your order number, for example HH-1042, as shown in your order confirmation email;

  • the email address used at checkout, if different from the one you are writing from;

  • a short summary of the issue, for example a delivery question, sizing query or address update request.

For delivery timeframes, tracking and shipping information, please see our Shipping & Delivery page.

Returns enquiries

Returns and exchanges are handled through our returns process. Full instructions, eligibility criteria and timelines are set out on the Returns & Exchanges page, and refund methods and timing are explained in our Refund Policy.

To begin a return or exchange, email contact@halsworthhayes.shop with the subject line “RMA request – [order number]”. If the return is approved, we will provide the correct return instructions and the appropriate UK return address. Returns must not be sent to our registered office.

Faulty product reporting

If an item arrives faulty, damaged or not as described, please report it as soon as reasonably possible by emailing contact@halsworthhayes.shop with the subject line “Faulty item – [order number]”.

To help us assess the issue, please attach:

  • two or three clear photographs showing the fault;

  • a photograph of the care label, where relevant;

  • a photograph showing the item as a whole.

These steps help us investigate the issue efficiently. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Press, editorial and wholesale

For press, image requests and editorial enquiries, please email contact@halsworthhayes.shop with a subject line beginning “Press –”. A concise media information pack may be available on request for accredited publications.

For wholesale or stockist enquiries, please use the same email address with a subject line beginning “Wholesale –”, and include:

  • your trading name;

  • your store location and website, if applicable;

  • the brands you currently carry;

  • a short description of your store.

Editorial collaborations and creative partnerships are reviewed individually.

Complaints procedure

If something has gone wrong, we want to hear about it. Our complaints process has three stages:

Stage 1 – Customer care
Email contact@halsworthhayes.shop with the subject line “Complaint –”. We aim to acknowledge complaints within 1 business day and to provide a substantive response within 5 business days.

Stage 2 – Management review
If the initial response does not resolve the issue, you may request escalation to management. A senior reviewer will assess the matter and respond as soon as reasonably possible.

Stage 3 – External guidance
If you remain dissatisfied, you may seek further guidance through Citizens Advice or your local Trading Standards service.

Registered office

Formal legal correspondence, such as service of process or regulatory notices, should be addressed to our registered office:

Secure Payment Ltd trading as Halsworth & Hayes
Lytchett House
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FA
England

Companies House registration number: 16138815

Please do not send returns to this address. Returns sent to the registered office cannot be processed as standard returns.

Social media and account security

You are welcome to follow and engage with us on our social channels for product news and editorial content. We do not handle order-specific, payment-related or confidential matters through direct messages on social media.

For any matter involving an order number, personal information, payment details or a complaint, please email contact@halsworthhayes.shop so that we can respond securely and keep an appropriate record.

Anti-phishing reminder

Halsworth & Hayes will never ask you by email or social media for:

  • your account password;

  • your full payment card number;

  • your card’s CVV/CVC;

  • your online banking credentials.

Legitimate emails from us are sent from the @halsworthhayes.shop domain. If you receive a suspicious message claiming to be from us, please do not click any links and forward it to contact@halsworthhayes.shop for review.

Further detail on how personal information is handled is set out in our Privacy Policy.

COMPANY INFO

Store name: Halsworth & Hayes

Legal entity: Secure Payment Ltd

Trading as: Halsworth & Hayes

Company number: 16138815

Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, England

Email:contact@halsworthhayes.shop

Telephone: +44 7834 414553

Customer care: We aim to respond within 1 business day, Monday to Friday.