Frequently Asked Questions
This page summarises practical information about ordering from Halsworth & Hayes. Where a dedicated policy applies, that policy controls.
Products and materials
Where can I find product details?
Use the title, description, photographs, selectable options and any verified specifications on the relevant product page. Product-specific fibre percentages, country of manufacture and care instructions are published only when confirmed for that item. If information you need is not shown, email contact@halsworthhayes.shop before ordering. We do not estimate missing specifications.
Which care instructions should I follow?
Follow the care label supplied with the item. General website guidance does not replace the garment label.
Size and fit
How do I choose a size?
Select only from the sizes currently offered on the product page. Product-specific measurements or fit guidance are displayed only where verified. If no measurements are shown, contact us before ordering with the product name and the size information you need.
Are all products cut the same?
No. Size labels do not guarantee the same measurements across different products. Do not rely on a generic chart as a substitute for verified product measurements.
Orders
Do I need an account?
No. Guest checkout is available.
Can I change or cancel an order?
Email contact@halsworthhayes.shop promptly with the order number and your request. We will confirm what is still possible based on the order status. This does not limit any statutory cancellation right described in our Refund Policy.
Shipping
Where do you deliver?
We currently accept orders for supported addresses in the United Kingdom. Products are sourced from suppliers in China and orders are prepared and dispatched by a third-party facility in Dongguan, Guangdong, China. Secure Payment Ltd remains the seller responsible for the order.
Is there a minimum order?
Yes. The merchandise subtotal after product discounts must be at least £135.01. Orders of £135 or less are not currently accepted, and the delivery method is withheld at checkout below the threshold. This temporary operational control does not mean VAT or import charges are zero.
When will my order arrive?
The delivery estimate applicable to the address is displayed before the order is placed. Dates are estimates unless checkout expressly identifies a guaranteed service. Read the Shipping & Delivery Policy before ordering.
Which carrier will deliver my parcel?
The carrier is assigned operationally after dispatch. When tracking is available, the dispatch email identifies the carrier and tracking reference. We do not promise a particular carrier before dispatch.
Will import charges apply?
Orders dispatch from China. Displayed product prices do not include import VAT, customs duty or carrier handling charges unless checkout expressly states that those charges are included or prepaid. For accepted orders above £135, the carrier or customs authority may ask the recipient to pay charges before delivery. The exact amount depends on the consignment and the rules in force. Read the Shipping & Delivery Policy before ordering.
Returns and refunds
What is the return window?
Our standard policy allows a return request within 30 days after receipt for eligible items. Statutory rights, including the 14-day cancellation right where applicable, are not reduced. Read the complete Refund Policy.
Where are returns sent?
Eligible returns are sent to the current return recipient in Dongguan, Guangdong, China, not to the registered office in Poole. Contact us before posting so we can provide the current practical instructions and identify the parcel. Approval or an RMA is not required to exercise a statutory cancellation right.
Who pays return postage?
For a change-of-mind return, the customer arranges and pays tracked international postage to Dongguan. Where goods are faulty, damaged, incorrect or not as described, contact us before posting; the Refund Policy explains the remedy and cost treatment.
Business and contact
Halsworth & Hayes is a trading name of Secure Payment Ltd, company number 16138815, registered in England and Wales. The registered office is Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, England. It is not a standard returns address.
Customer service: contact@halsworthhayes.shop. We operate online and do not currently have a customer-facing physical shop. Full details are available in Contact Information and the Legal Notice.