Contact information

Contact Information

This page identifies the merchant operating halsworthhayes.shop and provides the official channels for customer correspondence.

Trader identity

  • Registered company name: Secure Payment Ltd

  • Trading name: Halsworth & Hayes

  • Company type: Private Limited Company

  • Country of incorporation: England and Wales, United Kingdom

  • Companies House registration number: 16138815

  • Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, England

These details identify the trader you are contracting with when you place an order on the Website.

How to reach us

  • Email: contact@halsworthhayes.shop

  • Phone: +44 7834 414553

  • Hours: Monday to Friday, 09:00–18:00 GMT/BST, excluding English bank holidays

  • Response target: within 1 business day

For order-specific enquiries, please include your order number in the subject line or message where possible. This helps us respond more quickly and accurately.

Complaints and escalations

If you are not satisfied with the response from our customer-care team, you may reply to your existing case thread and request escalation. We will review the matter again and respond as soon as reasonably possible.

If we are unable to resolve your complaint, you may contact your local Trading Standards service via Citizens Advice. Additional information about consumer rights and how to raise a complaint is available at citizensadvice.org.uk.

Anti‑phishing reminder

Halsworth & Hayes will never ask you by email or social media for:

  • your account password

  • your full payment card number

  • your card’s CVV/CVC

  • your online banking credentials

If you receive a suspicious message claiming to be from us, please do not click any links and forward it to contact@halsworthhayes.shop so we can investigate.

COMPANY INFO

Store name: Halsworth & Hayes

Legal entity: Secure Payment Ltd

Trading as: Halsworth & Hayes

Company number: 16138815

Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, England

Email:contact@halsworthhayes.shop

Telephone: +44 7834 414553

Customer care: We aim to respond within 1 business day, Monday to Friday.